Refund policy

Updated 23 October 2026. Draft, to be reviewed before launch.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle handles refund requests under its Refund Policy, which applies together with this one.

Purchases are final

Plans and credit packs give access to digital credits that are added to your team as soon as the payment goes through. When you buy, you ask us to start right away. Purchases are therefore final, and we do not refund them, except where the law of your country gives you a right to a refund or to withdraw. Where such a right exists, it is not affected by this policy.

Where the law allows it, by asking for the credits to start immediately you agree that you lose the right to withdraw once you start using them.

Cancelling a plan

You can turn off renewal at any time in Billing. The plan then stays until the end of the term you paid for and does not renew. Turning off renewal does not refund the current term.

If something does not work

Generations that fail for a technical reason do not use credits. If LogoPanel does not work as described, write to hi@logopanel.tech and we will fix it or, where the law requires, Paddle will refund the purchase.

After a refund

If a payment is refunded, the credits of that payment that are not yet used are removed, the plan ends and the team moves to Free without its free credits. The team can still sign in and view and download what it already made, but cannot start new work until it buys a plan again.

Chargebacks

Please contact us before disputing a charge with your bank. A chargeback blocks the account of the person who paid and their teams. To ask for it to be lifted, write to hi@logopanel.tech.